Refund, return & cancellation policy

For patient-safety reasons and under state and federal pharmacy law, dispensed prescription medication cannot be returned, resold or reused once it has left the pharmacy. Medication that has shipped is therefore non-refundable, except as described under "Pharmacy errors and damaged shipments" below. Please dispose of unused medication through a drug take-back program.

If a clinician determines that treatment is not appropriate for you, you are not charged for medication. Any medication charge collected in advance is refunded in full. The consultation fee covers the clinician's time and medical review and is not refundable once the review is complete, because the service was delivered regardless of the outcome.

You may cancel at any time by emailing support@vidasuya.com or from your account in the patient portal. Cancellation stops future billing. Cancellations received at least 24 hours before a renewal date avoid that renewal charge; fees already billed for the current period are not prorated, and you keep access for the remainder of the period you paid for.

If you cancel before the pharmacy dispenses and ships your medication, the medication charge is refunded in full. Once the order is dispensed it cannot be cancelled.

If you receive the wrong item, an incorrect quantity, an expired product, or medication that arrives damaged or above its temperature range, email support@vidasuya.com within 7 days of delivery with photos. Verified pharmacy or shipping errors are replaced or refunded at no cost to you.

Approved refunds are returned to the original payment method within 5–10 business days of approval. Your bank may take additional time to post the credit.

Please contact us before disputing a charge with your bank. Most issues are resolved faster directly, and we will always explain a charge in writing.

We do not offer refunds based on weight-loss outcomes. Results vary and are never guaranteed by Vida Suya or by any clinician.